Why Chatbots are the #1 tool to grow your education business

We’ll take a closer look at the article about the importance of AI chatbots in education. Around 37% of students use a chatbot to get quick and precise answers. It wouldn’t be an exaggeration to say that chatbots are disrupting most industries, primarily the education sector.

Chatbots In Education Sector

The regulation mandates need for operational and technological controls for protection against data violation, and grants new rights for individuals in treatment of their personal data. In short, the GDPR underpins data governance for all kinds of businesses to define data protection rules specific to them. Students can easily interact with the bot and gain access to numerous resources instantly. Education bots also make the dissemination of information more engaging by adding images, videos, and audio to the standard text files.


Still, there is a lot of potential to improve and enhance the working of chatbots in this sector. It is time for education to undergo a revolution by adopting new methods of automation and paving the way for technology to improve the quality of this sector. For teachers, the most tedious part of their job is to grade students on their performance. Going through so many papers is highly time-consuming and requires a lot of effort.

Chatbots In Education Sector

Here is when chatbots can grade students on objective questions while teachers can be spared the time to evaluate students on subjective ones. Although numerous tools can readily analyze MCQs and one-word answers, subjective responses require human intervention. They can guide the students with the whole admission process and provide them with all vital information about the courses, modules, and faculty details as per the subjects. Also, help the fresher’s campus tours and assist the students after their arrival and later.

An education chatbot to help enroll new students  ?‍?

They may assess and analyze the level of understanding and recommend the next part accordingly. Furthermore, in regard to problems faced, it was observed that in the EC group, the perception transformed from collaboration issues towards communicative issues, whereas it was the opposite for the CT group. According to Kumar et al. , collaborative learning has a symbiotic Chatbots In Education Sector relationship with communication skills in project-based learning. This study identifies a need for more active collaboration in the EC group and commitment for the CT group. Overall, it can be observed that the group task performed through ECs contributed towards team building and collaboration, whereas for the CT group, the concept of individuality was more apparent.


Not only this, but chatbots can also take the workload off of the administrative staff as well. There are many chatbot building platforms in the market at the moment. However, choosing the most relevant and accurate one for you is important. Which means, it is absolutely necessary for every institution to always guide their students thoroughly by giving them timely and accurate information. The best part about chatbots is the quick resolution of problems as well as shortening the cycle of procedures. Overall, a chatbot will make it easier for the students to get information on their assignments, deadlines and important upcoming events.

Was The Chatbot of Any Help?

Such a fast-paced solution can bring better student engagement in the blink of an eye. Since these chatbots leverage Artificial Intelligence capabilities, they do not require human intervention and train themselves through various machine learning algorithms to improve their performance and answers. Auxano Global Services is one of the Best AI chatbot development companies. Having experience in the chatbot industry, we know the reasons why these digital products can be a revolution in the learning sector. We’ll discuss the importance of AI chatbots in the education realm, along with more points to build your knowledge in the domain.

What are the use cases of educational chatbots?

Virtual personal tutoring Better student engagement Course registration and enrollment queries Proactive student support Teacher’s assistant and administrative tasks Global connections Feedback collection and data repository Assessment and evaluation of students’ gaps in learning and educational needs Student sentiment analysis

Colleges, schools, and many educational institutions are now adopting and implementing AI chatbots because of their benefits. Educators often use the multiple-choice tests to make their job easier. Essays offer much better insight into a student’s level of knowledge, methodology, and problem-solving skill, but they are much harder to grade and assess.

Law School Application Chatbot

In fact, 85% of them admitted to having felt more comfortable and relaxed conversing with the bots over a student partner or teacher as in classical teaching. Digitally proactive educational institutions are highly regarded and enticing to students who wish to enroll. Here, an educational chatbot assists a student with information for his assignment or offers study material according to the subject chosen. It’s not just for students; the virtual chat tool can also be used for faculty evaluations.

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Online Customer Service: 16 Data-Backed Ways to Improve It

Read our research report about building teams that deliver exceptional CX in growing business. On the other hand, you can achieve all this success, and one bad customer service experience can wipe most or all of that brand equity away. But, there is a way to recover and avoid a negative customer service experience altogether.


Sara is a Los Angeles-based tech writer for Business.com, Business News Daily and Tom’s IT Pro. Be generous, and treat customers as you would want to be treated. Answer a customer’s message or call quickly, followed by swift action. Cloud phone service does away with physical hardware, helping to save space.

Why Customer Service is Important: 16 Data-Backed Facts to Know

In fact, customers should be prioritized over products or revenues. They should be treated as the most important part of a business, simply because they are. Learn to keep your ears open because you might just discover things even your best employees don’t know. Listening could prove the difference between solving, or not solving brand issues. Customer service today must be one that truly connects on a deeper level.

  • Sit down with the key players and get the facts before you formulate a response.
  • Ensure the quality of your support and adherence to business rules via SLAs.
  • Things are easily misinterpreted by email, so it’s important to be extremely careful.
  • In most cases, service agents are the lowest paid people in your company, they work ridiculous hours (24/7) and have to deal with unhappy customers.
  • Use authentically positive language, stay cheerful no matter what, and never end a conversation without confirming the customer is satisfied.
  • For ski season, they’ve created a new AR filter that allows users to virtually try ski goggles.

Olark integrates with many third-party business platforms, including Salesforce and Magento, to streamline customer service with your company operations. That’s why it can be a good idea for brands to use a separate social account to offer social media customer service solutions. For example, Hootsuite uses @Hootsuite_Help, which is run by the support team. Choose only customer service solutions that can help you leverage the power of social networks like Freshdesk. With this powerful tool, you can seamlessly integrate your social media channels to elevate online customer support straight from your helpdesk.

steps to elevate your brand with social customer care

Having good organizational skills plays a huge role in improving customer satisfaction. Often, there will be simultaneous issues that require your attention, and you won’t be able to take care of them at once. However, you can prioritize each case according to the immediate need of each customer’s problem and the order in which you received their ticket. A Net Promoter Score is another way to learn about the customer experience in a qualitative way that will make the analysis process more efficient. The NPS can measure a customer’s opinions, attitude, and overall perception of your business in contrast to a binary question requiring a yes or no answer. For example, you can ask customers how they felt about the purchase experience by gauging it with an NPS.

These skills can help to convey a human touch even when text is your only tool. 33% of customers cited “repeating yourself or information to different support representatives” as the single most frustrating part of customer service. Sending in-app communications when users are primed for engagement.

Solutions for B2B

Proactive customer service is about offering support before an issue arises, and online channels are uniquely effective for this. While phone remains the most used method for customer service, its popularity has been declining for years. Meanwhile, more than half of consumers prefer some form of online communication. And that number is only growing, according to data from Gladly.

What are the 5 stages of complaint handling?

  • Acknowledge the problem. Customers want to know that you are listening and validating their concerns.
  • Apologize. Apologize for the customer's inconvenience.
  • Offer solutions.
  • Stay positive.
  • Go above and beyond.

Even if it’s starting your support response off with “Thanks so much for reaching out about this,” it can help to defuse a potentially tense situation. Your contact us page is the first place customers go for answers on your website. See contact us page examples from top companies for ideas on how to design yours right. It may be tempting to hide your contact form or phone number on a page a few clicks deep to try to steer away additional support volume.

My LiveChat

Make your social customer service hours of availability clear. Direct them how to reach other customer service channels in How To Handle Online Customer Queries the meantime. Many businesses moved online in 2020 and are struggling to provide quality social media customer service.

How To Handle Online Customer Queries

As you approach the situation with a calm, clear mind, unaffected by the customer’s tone or volume, their anger will generally dissipate. To enhance your team’s conflict resolution capabilities, enroll them in online workshops and practice role-playing. Besides My LiveChat’s free plan, the company offers four paid plans, which eliminate the My LiveChat branding. The lowest-priced plan, Starter, costs $15 per month for one seat. Its free version supports 10 users, 30 chats and audio calling. It offers a free, 21-day trial that supports an unlimited amount of agents.

Train your team with customer service etiquette

Good software should get out of the way so you can provide the best customer support possible. 71% of CEOs cited human capital as the top source of sustained economic value for companies. These decision-makers consider training to be more important than brands, customer relationships, and products. They expect you to quickly attend to them at their every need, without any delay.

Social media customer service brings key benefits to your brand and customer experiences that make it worth the effort to implement. ClickDesk is a live chat app you can use to connect with people reaching out to your brand on Twitter. Using a private interface, customer service agents can resolve customer support issues in real time. Your social media customer service channels are great places to share educational content. For example, you could create a how-to video or best practices blog post. It’s all about helping customers learn how to get the most from your products.

How To Handle Online Customer Queries

Let customers know they’re being heard by personalizing your replies and perhaps even following up with a hand-written thank you note. Addressing them by name affirms you’re taking their concerns seriously. Another way to ensure customer satisfaction is to monitor social media sites and respond to any questions or issues that might arise there. This approach demonstrates other ways your business is dedicated to customer satisfaction. It also helps keep unhappy customers from voicing their displeasure on highly visible places like your social media pages.

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